OPS-001 Data Operations Associate

Toronto (On-site)

The Data Operations Associate will support the broader Data Team by thorough data enrichment/cleaning, project support and administrative coverage. This position reports to the Head of Data. The ideal candidate is an intrinsically motivated team player who sets high expectations for him/herself and has a positive mindset and passion for organization. This position is an one-year program with potential for conversion to full time based on demonstration of necessary technical skills (esp. Tableau and Alteryx) and individual performance.

RESPONSIBILITIES:

• Data operational support: supporting Data Operations team in managing outsourced team by reviewing and validating the outsourced work, providing detailed instructions for new tasks and quality and timely feedback for existing tasks, and reporting issues found in outsourced work
• Data sourcing and data cleaning: coordinating data due-diligence and evaluation with vendors; supporting Data team in manual data gathering (e.g., country-specific demographics data); cleaning data (anomaly checks/ entity mapping) either independently or with external vendors
• Monitoring Tableau dashboards: ensuring the data and analysis on Tableau dashboards are current; reporting problems to the Data team
• Managing project flow for Data team: maintaining data project pipeline to assist with prioritization, tracking and reporting
• Data library: maintaining a catalog of current and potential data sources, together with associated meta-data, to facilitate discovery across the firm; monitoring the usage of vendors’ service
• Survey execution: coding surveys on platforms such as CMIX; testing surveys before launch; liaising with vendors to ensure high quality execution (e.g., checking representativeness,response quality)
• Tracking data and system costs: working with Finance team and Research Coordinators to keep track of variable (project based) and fixed costs for the Data effort; process expenses and submit monthly reports in Oracle
• Translation support: working with external agencies to translate surveys and other data assets;
• Translating data and projects between Chinese or Spanish and English independently

General administrative duties:

• Managing and overseeing calendars for the Data team
• Entering Data Team projects and notes into Tamale (research management system)
• Handling an array of office requests for dial-ins, conference rooms, team events, catering, travel, mailing, etc.
• Supporting the team in day-to-day administrative tasks and facilities maintenance of the Toronto office; work with vendors to ensure maintenance of office equipment
• Purchasing and restocking kitchen and office supplies

QUALIFICATIONS:

• A minimum of 1-2 years of related experience (preferably with some exposure to financial services) and a bachelor’s degree are required
• High level of accuracy (esp. good number sense), attention to detail and follow through
• Demonstrated organizing, planning and problem-solving abilities
• Positive attitude and approach to assignments, regardless of how big or small
• Excellent interpersonal and communication skills
• Highest degree of integrity, professionalism and confidentiality
• Proficient in Microsoft Office, esp. Excel and Outlook
• Proficient in English and Chinese or Spanish (both written and verbal)
• Previous experience with Tableau a major plus