PM-017 Senior Program Manager - Order Management

Canada-wide Remote

Reporting to the Group Product Manager, the Senior Program Manager holds a critical role within our client's Product team. Working on the Order Management portfolio, the Program Manager works collaboratively with large scale cross-functional teams including Leadership, Business Stakeholders, and Product Managers across the ecommerce tech stack to plan/build/deploy/measure the success of their implementation of the program, and to define, build and deliver the initiatives to support the department and company goals.

To this end, exposure to software project implementation and experience with Order Management Systems (OMS), Transport Management Systems (TMS) and / or Warehouse Management Systems (WMS) is required. If you are looking for executive visibility leading complex enterprise wide tech transformation initiatives, this is the right role for you.

RESPONSIBILITIES

Product & Program Strategy - 30%

  • Build and drive alignment on the program product roadmap through effective partnership with Leadership, Business Stakeholders, Product Managers, & Vendors

  • Serve as evangelist, thought leader, and subject matter expert both internally and externally on their program

  • Stay abreast of the latest trends in technology, operations, e-commerce, retail, and fashion, including AI/ML

  • Raise the bar by initiating improvement on the program craft (tools, processes, structure…)

Product & Program Delivery - 40%

  • Partner with Product Managers on discovery and collaborate with cross-functional domains, product team members, technology department, ux/product designers, and business to help move things forward
  • Actively prioritize the program backlog with internal and external stakeholders, manage vendor relationships and priorities, be the single point of contact for the all stakeholders for the initiative
  • Collaborate with external vendors, making sure vendor software development plans are defined and executed as per timelines and budget
  • Lead Engineering and internal partners through the end-to-end implementation of large and complex products / cross-squad initiatives
  • Define success metrics for each initiative and and infuse this sense of accountability to the Product team by being rigorously outcome focused and customer satisfaction driven
  • Engage in tough conversations and raise flags when needed to be able to progress, ensure clear and transparent communication adapted to different groups
  • Lead ongoing cross-functional launches across Business and Tech teams

Program Governance - 30%

  • Build the program vision, KPIs and tracking mechanisms
  • Define and maintain the program governance across the organization to drive focus on key initiatives, share wins and raise blockers
  • Track the progress of the initiative at micro and macros level with internal and external delivery teams
  • Manage the program repository to act as the single source of truth for all stakeholders

REQUIREMENTS

  • Master’s/Bachelor’s degree in Business, Computer Science, Engineering, or a related field
  • Experience in e-commerce, supply chain, and/or retail is required
  • Experience with software project implementation is required
  • Experience with Order Management Systems (OMS) and /or Transportation Management Systems (TMS) and / or Warehouse Management Systems (WMS) is required
  • A minimum of 7 years relevant work experience, with developing software products and technologies as a Program / Product Manager
  • Experience in high impact projects at a global scale and managing growth in a complex and changing environment
  • Proven track record of leveraging data, data analytics and assumption / scenario modeling to identify issues/opportunities, provide recommendations, and illustrate to facilitate decision making
  • Experience in cross-functional collaboration with Business, Sales, Finance, Operations, and Technology teams including Data Science, Data Engineer and Developers
  • Experience working within an Agile environment, an asset
  • Excellent written and verbal communication skills in French and English

SKILLS

  • Ability to govern diverse programs and lead large scale, cross-functional, global initiatives
  • Experience managing dynamic teams with the ability to provide clear direction and understand resource capability
  • Ability to dive deep into the details, document or capture findings and simplify complex topics
  • Demonstrated ability to gather user requirements across diverse functional areas and convert them into a compelling product vision and roadmap
  • Strong ability to think critically, problem solve, prioritize and identify and eliminate conflict and bottlenecks
  • Entrepreneurial, solution oriented, hands on, get stuff done attitude
  • Strong business acumen and technical understanding
  • Ability to thrive in a fast-paced, performance-driven environment
  • Strong stakeholder management skills and ability to lead by influence across functional teams, at multiple levels, to enable focus on program goals
  • Ability to define a product strategy and drive a cross-functional team to deliver on their potential